Van der Knaap

Van der Knaap Group is a family-owned company located in Westland (Netherlands) with production locations all over the world. Van der Knaap has specialized in the development of high quality, biological solutions for rooting and growth of plants. Over a short period of time, Van der Knaap has become one of the top companies in professional horticulture, both nationally and internationally. In order to register their Danish carts and other load carriers, Van der Knaap uses the TrackOnline packaging platform.

Simple and clear

The system is easy to work with, as it fits the needs of the company, says Gerjanne van Zijverden, Administrative Assistant at Van der Knaap Groep. With TrackOnline the entire office has an overview of open transactions, balances and actions. “We enter the receipts into TrackOnline. Then once a week we run an overview with all open balances of Danish carts. We send outstanding transactions to the customer so that the balance can be transferred or carts can be returned. On the overview we mention the undertaken action, such as an email or phone call and also mark what the customer has indicated.” This way they don’t lose their Danish carts and containers anymore.

“TrackOnline works easily and efficiently to request agreement on the overview of Danish carts to our customers” – Gerjanne van Zijverden, Van der Knaap

Working efficiently

Together with their customers, Van der Knaap Groep develops sustainable and high quality products and services. TrackOnline ensures that they can quickly connect with customers. “With a balance reconciliation in TrackOnline we ask our customers for agreement on the overview of the Danish carts. A very efficient way of working,” says Van Zijverden. The customer receives an email from TrackOnline with the balance over a selected period. The customer can approve the balance, view more details about the balance or change the balance. In ‘Balance Confirmation’ you will see the overview of the transactions with a certain customer over a certain period. With one click you can confirm or adjust the balance. When you modify a transaction a new balance is automatically sent.

Personalized

The dashboard of TrackOnline is easy to customize. According to Van Zijverden a great advantage: “We can customize the dashboard. For example by adding tables and graphs that show the top ten balances. In addition, we are able to view for which customers the address data is incomplete.”

Van Zijverden experiences the cooperation with Bexter (the developer of TrackOnline) as very pleasant and envisions this also for the long term: “Looking to the future, we would like to see TrackOnline continue to develop, in order to keep the registration of our carts under control.”

Keep carts under control!

Managing your Danish carts, barrels or CC containers doesn’t have to be difficult, it can all be done in one packaging platform. Would you like to manage your Danish carts, barrels or other load carriers just like Van der Knaap Groep? Try TrackOnline 30 days for free. Or mail our account manager Ken to k.direks@bexter.nl and request a demo.